Warranties

New Desktop & Tower Computers

New Notebook Computers

Hybrid Desktop & Tower Computers

Common Note


New Desktop & Tower Computers

THE FOLLOWING ARE THE TERMS AND CONDITIONS APPLICABLE TO ALL OUR :
NEW MANUFACTURED DESKTOP AND TOWER COMPUTERS.

  1. COMPONENTS MAY VARY FROM THE LISTED ITEMS DUE TO MANUFACTURERS AND/OR IMPORTERS CHANGING MODELS OR SUPPLIERS,
    BUT ONLY COMPONENTS OF COMPARABLE OR BETTER QUALITY WILL BE USED AS REPLACEMENTS, UNLESS THE BUYER HAS REQUESTED A LOWER QUALITY COMPONENT BE USED.
  2. THE COMPLETED UNIT WOULD BE COVERED BY OUR THREE (3) YEAR PARTS & LABOUR WARRANTY. THIS WOULD COVER THE MONITOR, THE COMPUTER CASE AND ALL OUR NEW SUPPLIED COMPONENTS ENCLOSED THEREIN,
    WITH THE FOLLOWING EXCEPTIONS :

    • USED OR SPECIALISED MONITORS WHICH HAVE NOT BEEN SUPPLIED BY US.
    • SPECIALISED CONTROLLER CARDS (E.G. SOUND CARDS & VIDEO CAPTURE CARDS) WHICH EXCEED $200 IN RETAIL VALUE (INSTALLED BY US INTO OUR COMPUTER CASES), WILL BE COVERED BY THE ORIGINAL MANUFACTURER'S OWN WARRANTY (AND FOR WHATEVER THAT PERIOD MAY BE).
    • NEW COMPONENTS SUPPLIED BY THE CUSTOMER OR CUSTOMER'S THIRD PARTY, AND TESTED OR APPROVED BY "MEDITAG® PARTNERS", "AES COMPUTERS" OR “PC & NETWORKING SOLUTIONS” (AND INSTALLED BY US INTO OUR COMPUTER CASES), WILL ONLY BE COVERED BY THE MANUFACTURER'S WARRANTY (AND FOR WHATEVER THAT PERIOD MAY BE).
  3. KEYBOARDS AND MICE USUALLY ONLY CARRY A MANUFACTURER'S THREE MONTH WARRANTY UNLESS OTHERWISE SPECIFIED BY THE MANUFACTURER (E.G. MICROSOFT & LOGITECH EQUIPMENT - USUALLY 1 YEAR).
  4. EXTERNAL CABLES USUALLY ONLY CARRY A THIRTY DAY GUARANTEE.
  5. CUSTOMER SUPPLIED SOFTWARE WILL ONLY BE INSTALLED ONTO OUR COMPUTERS BY US, IF THE SOFTWARE IS SUPPLIED ON ORIGINAL MANUFACTURER'S MEDIA (E.G. CD-ROMS, DVDS OR FLOPPY DISKS) AND IS ACCOMPANIED BY ORIGINAL REGISTRATION CODES &/OR PAPERS (IF REQUIRED FOR INSTALLATION).
  6. IN SOME AGREED CIRCUMSTANCES, OUR WARRANTY WILL EXTEND TO ON SITE SERVICING (PLEASE ASK).
  7. PLEASE NOTE: THE UNIT WILL ONLY BE COVERED BY OUR LABOUR WARRANTY IF THE MAIN OPERATING SYSTEM SOFTWARE IS INSTALLED BY;

    • "MEDITAG PARTNERS", "AES COMPUTERS" OR "PC & NETWORKING SOLUTIONS (PC&NS)".
    • AN APPROVED GOVERNMENT AGENCY.
    • AN APPROVED "IT" COMPANY OR BUSINESS.
    • AN APPROVED "IT" MANAGER.

New Notebook Computers | top

THE FOLLOWING ARE THE TERMS AND CONDITIONS APPLICABLE TO ALL OUR :
NEW MANUFACTURED NOTEBOOK COMPUTERS.

  1. COMPONENTS MAY VARY FROM THE LISTED ITEMS DUE TO MANUFACTURERS AND/OR IMPORTERS CHANGING MODELS OR SUPPLIERS, BUT ONLY COMPONENTS OF COMPARABLE OR BETTER QUALITY WILL BE USED AS REPLACEMENTS, UNLESS THE BUYER HAS REQUESTED A LOWER QUALITY COMPONENT BE USED.
  2. THE COMPLETED UNIT WOULD BE COVERED BY OUR TWO (2) YEAR PARTS & LABOUR WARRANTY. THIS WOULD COVER ALL OUR NEW SUPPLIED COMPONENTS ENCLOSED THEREIN, WITH THE FOLLOWING EXCEPTIONS:

    • HARD DRIVES AND CPU'S HAVE A THREE (3) YEAR MANUFACTURER'S WARRANTY.
    • PLASTIC HOUSING HAS ONLY A ONE (1) YEAR WARRANTY.
    • NEW COMPONENTS SUPPLIED BY THE CUSTOMER OR CUSTOMER'S THIRD PARTY, AND TESTED OR APPROVED BY "MEDITAG® PARTNERS", "AES COMPUTERS" OR “PC & NETWORKING SOLUTIONS” (AND INSTALLED BY US INTO OUR COMPUTER CASES), WILL ONLY BE COVERED BY THE MANUFACTURER'S WARRANTY (AND FOR WHATEVER THAT PERIOD MAY BE).
  3. EXTERNAL KEYBOARDS AND MICE USUALLY ONLY CARRY A MANUFACTURER'S THREE MONTH WARRANTY UNLESS OTHERWISE SPECIFIED BY THE MANUFACTURER (E.G. MICROSOFT & LOGITECH EQUIPMENT - USUALLY 1 YEAR).
  4. EXTERNAL CABLES USUALLY ONLY CARRY A THIRTY DAY GUARANTEE.
  5. CUSTOMER SUPPLIED SOFTWARE WILL ONLY BE INSTALLED ONTO OUR COMPUTERS BY US, IF THE SOFTWARE IS SUPPLIED ON ORIGINAL MANUFACTURER'S MEDIA (E.G. CD-ROMS, DVDS OR FLOPPY DISKS) AND IS ACCOMPANIED BY ORIGINAL REGISTRATION CODES &/OR PAPERS (IF REQUIRED FOR INSTALLATION).
  6. IN SOME AGREED CIRCUMSTANCES, OUR WARRANTY WILL EXTEND TO ON SITE SERVICING (PLEASE ASK).
  7. PLEASE NOTE: THE UNIT WILL ONLY BE COVERED BY OUR LABOUR WARRANTY IF THE MAIN OPERATING SYSTEM SOFTWARE IS INSTALLED BY;

    • "MEDITAG PARTNERS", "AES COMPUTERS" OR "PC & NETWORKING SOLUTIONS (PC&NS)".
    • AN APPROVED GOVERNMENT AGENCY.
    • AN APPROVED "IT" COMPANY OR BUSINESS.
    • AN APPROVED "IT" MANAGER.

Hybrid Desktop & Tower Computers | top

THE FOLLOWING ARE THE TERMS AND CONDITIONS APPLICABLE TO ALL OUR : HYBRID MANUFACTURED DESKTOP AND TOWER COMPUTERS. THAT IS, COMPUTERS THAT ARE A MIXTURE OF NEW AND, USED PARTS OR PARTS NOT SUPPLIED OR SUPPORTED BY MEDITAG® PARTNERS OR AES COMPUTERS. (THESE PARTS USUALLY FALL INTO THE CATEGORY OF THOSE SUPPLIED BY THE CUSTOMER)

  1. COMPONENTS MAY VARY FROM THE LISTED ITEMS DUE TO MANUFACTURERS AND/OR IMPORTERS CHANGING MODELS OR SUPPLIERS, BUT ONLY COMPONENTS OF COMPARABLE OR BETTER QUALITY WILL BE USED AS REPLACEMENTS, UNLESS THE BUYER HAS REQUESTED A LOWER QUALITY COMPONENT BE USED.
  2. THE COMPLETED UNIT WOULD BE COVERED BY OUR ONE (1) YEAR PARTS & LABOUR WARRANTY. THIS WOULD COVER THE COMPUTER CASE AND ALL OUR NEW SUPPLIED COMPONENTS ENCLOSED THEREIN, WITH THE FOLLOWING EXCEPTIONS:

    • USED OR SPECIALISED MONITORS WHICH HAVE NOT BEEN SUPPLIED BY US.
    • NEW HARD DRIVES AND CPU'S HAVE A THREE (3) YEAR MANUFACTURER'S WARRANTY.
    • LG & PIONEER DVD ROM DRIVES & RE-WRITERS USUALLY HAVE A TWO (2) YEAR MANUFACTURER'S WARRANTY.
    • SPECIALISED CONTROLLER CARDS (E.G. SOUND CARDS & VIDEO CAPTURE CARDS) WHICH EXCEED $200 IN RETAIL VALUE (INSTALLED BY US INTO OUR COMPUTER CASES), WILL BE COVERED BY THE ORIGINAL MANUFACTURER'S OWN WARRANTY (AND FOR WHATEVER THAT PERIOD MAY BE).
    • NEW COMPONENTS SUPPLIED BY THE CUSTOMER OR CUSTOMER'S THIRD PARTY, AND TESTED OR APPROVED BY "MEDITAG® PARTNERS", "AES COMPUTERS" OR “PC & NETWORKING SOLUTIONS” (AND INSTALLED BY US INTO OUR COMPUTER CASES), WILL ONLY BE COVERED BY THE MANUFACTURER'S WARRANTY (AND FOR WHATEVER THAT PERIOD MAY BE).
    • USED COMPONENTS SUPPLIED BY THE CUSTOMER OR CUSTOMER'S THIRD PARTY (INSTALLED BY US INTO OUR COMPUTER CASES), WILL ONLY BE COVERED BY THE ORIGINAL MANUFACTURER'S WARRANTY, IF STILL APPLICABLE (AND FOR WHATEVER THAT PERIOD MAY BE).
  3. NEW KEYBOARDS AND MICE USUALLY ONLY CARRY A MANUFACTURER'S THREE MONTH WARRANTY UNLESS OTHERWISE SPECIFIED BY THE MANUFACTURER (E.G. MICROSOFT & LOGITECH EQUIPMENT - USUALLY 1 YEAR).
  4. NEW EXTERNAL CABLES USUALLY ONLY CARRY A THIRTY DAY GUARANTEE.
  5. CUSTOMER SUPPLIED SOFTWARE WILL ONLY BE INSTALLED ONTO OUR COMPUTERS BY US, IF THE SOFTWARE IS SUPPLIED ON ORIGINAL MANUFACTURER'S MEDIA (E.G. CD-ROMS, DVDS OR FLOPPY DISKS) AND IS ACCOMPANIED BY ORIGINAL REGISTRATION CODES &/OR PAPERS (IF REQUIRED FOR INSTALLATION).
  6. IN SOME AGREED CIRCUMSTANCES, OUR WARRANTY WILL EXTEND TO ON SITE SERVICING (PLEASE ASK).
  7. PLEASE NOTE: THE UNIT WILL ONLY BE COVERED BY OUR LABOUR WARRANTY IF THE MAIN OPERATING SYSTEM SOFTWARE IS INSTALLED BY;

    • "MEDITAG PARTNERS", "AES COMPUTERS" OR "PC & NETWORKING SOLUTIONS (PC&NS)".
    • AN APPROVED GOVERNMENT AGENCY.
    • AN APPROVED "IT" COMPANY OR BUSINESS.
    • AN APPROVED "IT" MANAGER.

Common Note | top

ANY OR ALL OF THE FOLLOWING CIRCUMSTANCES MAY VOID PART OR ALL OF THE WARRANTY.

  • EXTERNAL DAMAGE TO THE CASE,
  • DROPPING THE COMPUTER, MONITOR OR OTHER ASSOCIATED EQUIPMENT,
  • RAPID MOVEMENT OF OPERATING NOTEBOOK COMPUTER WHILE AT HIGH ALTITUDES (E.G. WHILE AT 5,000 METRES OR MORE IN AN AEROPLANE),
  • DROPPING HEAVY ITEMS OR EQUIPMENT ONTO ANY PART OF THE COMPUTER,
  • SPILLING LIQUIDS INTO OR ONTO THE COMPUTER,
  • PLACING THE COMPUTER IN A BADLY VENTILATED AREA (USUALLY STOPPING PROPER AIR FLOW THROUGH THE COMPUTER). IMPORTANT NOTE: DO NOT PLACE NOTEBOOK COMPUTERS ON SOFT SURFACES E.G. LAPS OR HEAVILY MATERIALED TABLE TOPS,
  • PLACING THE COMPUTER IN AN AREA WHERE TEMPERATURES CONSISTENTLY EXCEED 35 DEGREES CENTIGRADE,
  • PLACING THE COMPUTER IN A DUSTY OR CORROSIVE ENVIRONMENT,
  • EXCESSIVE PRESSURE AGAINST KEYBOARDS OR VIEWING SCREENS ON LCD MONITORS,
  • ELECTRICAL POWER SURGES OR PERSISTENT QUICK POWER DROPOUTS & RESTARTING,
  • PUSHING OR JAMMING INCORRECT OR INCORRECTLY ORIENTATED OR FOREIGN OBJECTS INTO ANY OPENING OF THE COMPUTER,

EVEN SO. IT IS WORTH CONSULTING US BEFORE EXPECTING A LARGE REPAIR BILL, AS WE CAN SOMETIMES HELP OUT

OUR NORMAL OFFICE BUSINESS HOURS ARE: 9.00 AM to 6.00 PM (AUSTRALIAN CENTRAL TIME)

MONDAY to FRIDAY

PHONE: (08) 8263 9000

FOR AFTER HOURS SUPPORT PLEASE CONTACT

TED KEETCH :
0408 793 831
BOB SHEPHERD :
0402 624 592